1111 Bay Privacy Policy —
Your Data, Our Responsibility

Welcome to 1111 Bay. We are a trusted online gaming platform in Bangladesh, and protecting our members' privacy is one of our highest priorities. This privacy policy explains how 1111 Bay collects, uses, stores, and protects your personal information.

By visiting the 1111 Bay website, creating an account, or using our gaming services, you agree to this privacy policy. This policy is an integral part of our Terms and Conditions, and both apply together.

1111 Bay believes your data belongs to you. That is why we are fully transparent about what information we hold and how we use it. No hidden agreements, no vague terms.

1111 Bay collects only the information needed to operate our services properly and deliver the best possible gaming experience. We never collect data unnecessarily.

1111 Bay uses your personal data only for specific, legitimate purposes. We never use your information for personal gain or irrelevant advertising.

• Account management: For registration, login, and account verification purposes.
• Gaming Services: For game access, bet processing, and payout of winnings.
• Financial transactions: To process deposits and withdrawals securely.
• Security Verification: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To meet regulatory and compliance requirements.
• Service Improvement: To analyse data and improve your experience.
• Promotional Communications: To keep you informed about bonuses and offers (only with your consent).

1111 Bay uses cookies and similar tracking technologies to enhance your browsing experience and maintain platform security. Cookies are small files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure site security — the site cannot function without these.
• Functional cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To understand which games are most popular and where the site can be improved.
• Security Cookies: To prevent CSRF attacks and bot activity.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

1111 Bay uses industry-leading technology and practices to protect your personal information. Our servers are monitored 24/7 and undergo regular security audits.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text.
• Firewall Protection: Multi-layered firewalls block unauthorized access.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Backups: Data is regularly backed up to secure locations.
• Staff training: Only authorized personnel may access specific information.

We retain your data for as long as required by law or for as long as your account remains active. After account closure, certain data may be retained for a limited period in accordance with financial and legal regulations.

1111 Bay never sells your personal data or shares it without your permission. In certain limited circumstances, however, a minimal amount of information may need to be shared.

• Payment Processors: To process secure transactions — only the financial information strictly necessary.
• KYC verification services: A limited amount of information for identity verification purposes.
• Legal authorities: In response to a court order or a valid request from a regulatory authority.
• Fraud Prevention: To the relevant authorities in cases of suspected money laundering.

As a 1111 Bay member, you have full control over your personal data. We make it easy for you to exercise these rights at any time.

• Right to Know: You can find out what information we hold about you at any time.
• Right to Rectification: You can request that any inaccurate or outdated information be updated.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.
• Right to Portability: You may request a copy of your data to keep for your own records.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

1111 Bay strictly prohibits access by anyone under the age of 18. We never knowingly collect or process data from minors. If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

1111 Bay may update this privacy policy from time to time — due to new services, legal changes, or technology improvements. For significant changes, registered members will be notified in advance by email or platform notification.

• The "Last Updated" date at the top of the page always reflects the most recent version.
• If you do not agree to the updated terms, you will have the option to close your account.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

If you have any questions, complaints, or information requests regarding our Privacy Policy, please don't hesitate to contact us. Our data protection team is always ready to assist you.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Up to 30 business days